Shipping Policy

Thank you for shopping with NUA SEOUL.

We work with trusted fulfillment and logistics partners to deliver Korean beauty products to customers around the world. Please review the information below before placing your order.

Order Processing

Orders are processed after payment has been successfully completed.

Processing times may vary depending on product availability, warehouse conditions, weekends, public holidays, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from the estimated shipping time listed below.

Shipping Rates & Estimated Delivery Times

NUA SEOUL currently ships to the destinations listed below.

Shipping fees, estimated delivery times, and applicable tax arrangements vary by destination.

Estimated shipping times are shown in business days and begin after your order has been processed and shipped.

These shipping times and rates are based on the fulfillment provider's current destination-specific conditions.  

* A listed tax rate of 0% does not necessarily mean that no customs, brokerage, handling, or other import-related charges may apply. For DAP shipments, applicable charges imposed by local authorities or carriers remain the recipient's responsibility.

Customs, Duties & Import Taxes

Customs duties, VAT, import taxes, and customs clearance requirements vary by destination.

Orders may be shipped under either DDP (Delivered Duty Paid) or DAP (Delivered At Place) terms.

DDP – Delivered Duty Paid

For destinations marked DDP, applicable customs duties, VAT, import taxes, and customs clearance charges are generally collected or prepaid as part of the shipping process.

In most cases, customers will not be required to make an additional customs payment upon delivery.

DAP – Delivered At Place

For destinations marked DAP, customs duties, VAT, import taxes, brokerage fees, and other customs-related charges are not included in the amount paid to NUA SEOUL.

Any applicable charges must be paid by the recipient directly to the relevant customs authority, shipping carrier, or local service provider before delivery.

These charges are determined by the destination country and are outside NUA SEOUL's control.

European Union Orders

For eligible shipments to European Union countries, VAT may be processed through the Import One-Stop Shop (IOSS) system.

EU shipments are generally handled under DDP terms, with applicable VAT collected or prepaid through the logistics process.

Customers therefore generally do not need to pay VAT again upon delivery.

Customs requirements may vary depending on the destination country and order value.

Multiple Shipments

Products in the same order may occasionally be fulfilled separately due to customs, carrier, inventory, or fulfillment requirements.

Large orders may also be divided into multiple shipments to comply with destination-specific customs or declared value requirements.

As a result, your order may arrive in multiple packages or on different delivery dates.

If this happens, you may receive separate tracking information for each shipment.

You will not be charged additional shipping fees solely because your order is divided into multiple shipments.

Delivery Estimates & Delays

Estimated delivery times are provided as a guideline only and are not guaranteed.

International shipments may experience delays due to circumstances outside NUA SEOUL's reasonable control, including:

• Customs inspections or clearance procedures
• Carrier or transportation delays
• Severe weather
• Public holidays
• Local postal service disruptions
• Changes in customs regulations
• High-volume shopping periods
• Force majeure events

NUA SEOUL is not responsible for delays caused by customs authorities, carriers, or other circumstances outside our control.

Tracking Your Order

When tracking information is available, a tracking number will be sent to the email address provided at checkout.

Tracking information may take several business days to update after shipment.

Once a package enters the destination country, tracking may be transferred to or updated by a local delivery partner.

Customers are responsible for monitoring tracking updates and responding to carrier requests where necessary.

Shipping Address & Contact Information

Customers are responsible for providing a complete and accurate:

• Shipping address
• Recipient name
• Phone number
• Email address

Please review your shipping information carefully before completing your order.

If you notice an error after placing your order, please contact NUA SEOUL as soon as possible.

We will make reasonable efforts to update your shipping information before fulfillment begins, but changes cannot be guaranteed once an order has entered the shipping process.

NUA SEOUL is not responsible for delivery failures caused by incorrect, incomplete, or outdated information provided by the customer.

Additional shipping charges may apply if a package needs to be resent.

Customs Clearance

Customers are responsible for providing any information or documentation requested by local customs authorities or shipping carriers.

If a shipment cannot be delivered because the recipient:

• Refuses to pay applicable duties or taxes
• Fails to provide requested customs documentation
• Does not respond to the carrier or customs authority
• Provides incorrect or incomplete shipping information
• Refuses the package
• Otherwise prevents customs clearance or delivery

the package may be returned, held, abandoned, or disposed of according to the carrier's or customs authority's policies.

Where permitted by applicable law, shipping charges, customs costs, return shipping fees, or other costs incurred may be deducted from any eligible refund.

NUA SEOUL cannot guarantee refunds or replacements for packages abandoned or disposed of because the recipient failed to complete required customs or delivery procedures.

Failed Delivery & Unclaimed Packages

If a carrier is unable to deliver your package, they may attempt to contact you using the contact information provided with your order.

Customers are responsible for checking their email, phone messages, spam folders, and tracking updates.

If required information is not provided within the timeframe established by the carrier, the shipment may be returned or disposed of according to the carrier's policy.

Refunds or reshipments for unclaimed or undeliverable packages will be reviewed on a case-by-case basis.

Any applicable shipping, customs, return, or handling costs may be deducted from a refund where permitted by applicable law.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check:

• Around the delivery location
• With household members
• With neighbors
• With building management or reception
• With the local shipping carrier

If you still cannot locate your shipment, please contact NUA SEOUL through our Contact Us page as soon as possible.

We may request information or documentation in order to open an investigation with the shipping carrier.

Refunds or replacements for lost shipments may be issued after the carrier or logistics provider confirms that the shipment has been lost, subject to applicable consumer protection laws.

NUA SEOUL is not responsible for packages that are stolen or go missing after confirmed delivery to the correct address, except where otherwise required by applicable law.

Changes to Shipping Rates and Conditions

Shipping fees, estimated delivery times, tax rates, customs regulations, and available destinations may change due to carrier policies, local regulations, or logistics conditions.

The information displayed in this Shipping Policy is provided for reference.

The shipping fee and applicable charges displayed at checkout at the time of purchase will take precedence.

Contact Us

If you have questions about your order, shipment, tracking information, customs, or delivery, please contact us through the Contact Us page on our website.

Please include your order number when contacting us so that we can assist you more efficiently.